Important Annoucements

This page provides answers to the most recent updates from store policy or order processing changes:

As of 2025-12-22 

Dear Valued Customers,

Please note that the store owner will be on a business trip from December 23rd to January 31st. During this time, our onsite staff will continue to operate the store as usual, including order processing and fulfillment.

Kindly note that we may have limited availability to answer phone calls during this period. For any questions or inquiries, please reach out to us at cooldragonhobby@gmail.com, and we will respond as soon as possible.

Thank you for your understanding and continued support. Wishing you a joyful holiday season and a wonderful New Year!🎁✨


Current U.S. shipping policy

As of August 29, 2025, the United States has suspended its duty-free “de minimis” threshold of US$800 for all countries, including Canada.

All postal shipments to the U.S. will require prepaid duties when the package enters the U.S.; exceptions may apply to the small items shipped from our international warehouse.

This parcel will be accepted by Purolator from Canada and will be picked up by UPS when it enters the U.S. border. 

Please stay aware of your email/text messages as UPS will be reaching out for the import charges payment (approximately 15-20% of the item value) before they make the delivery to your address. 

If you have not received any update from UPS when the Purolator Tracking turns to "Awaiting for Payment to be released", please contact Purolator using the Purolator tracking number to obtain an official UPS tracking number to move forward.

Flat International Shipping Rate:

We are now testing flat shipping rates for orders from our International Warehouse to Europe, Oceania, Asia & South America. Feel free to give it a try!


Cash On Delivery Pickup

For customers' convinience we offered order pickup with Cash Payments as “Cash on Delivery”. This option is for immediate pickup only (pickup for items with the option of "Shipment/Pickup from Toronto (Immediate)"). 

For orders that need to be shipped, please DO NOT select this option [your order will be cancelled if the invoice is left unpaid within 24 hours]