Shipping policy

We currently support 3 Shipping Approaches:

Shipment/Pickup from Toronto (Immediate): The items will be processed the same day the order is placed. The items will be shipped out either same day or the second day.

Shipment From Warehouse (Delivery in 2-3 weeks): The items will be processed within 1-2 days before the tracking information is provided. The Items will be delivered within 2-3 weeks (might vary due to customs policies changes). Please note that this option does not support the pick up in store option.

Pre-Order (Delivery in 4-5 weeks): The items will be transferred to our Toronto location first within 4-5 weeks from the warehouse, and it will be shipped from our Toronto location to your shipping address. 

Import Note: For Items shipped from the warehouse (purchasing options of Shipment From Warehouse (Delivery in 2-3 weeks)) or Pre-Orders, once the order is placed, any request for order cancellation/refund will only be provided with a 50% refund before the item is shipped. (Referred to our refund policies: https://cooldragonhobby.ca/policies/refund-policy)

We currently support shipping to Canada (Flat Rate based on the order amounts):

  • <$350 CAD: $20 CAD Flat Rate
  • >$350 CAD: Free Shipping

US (Flat Rate):

  • $20 USD

Current U.S. shipping policy

As effective August 29, 2025, the United States has suspended its duty-free “de minimis” threshold of US$800 for all countries, including Canada.

All postal shipments to the U.S. will require prepaid duties when the package enters the U.S.; exceptions may apply to the small items shipped from our international warehouse.

This parcel will be accepted by Purolator from Canada and will be picked up by UPS when it enters the U.S. border. 

Please stay aware of your email/text messages as UPS will be reaching out for the import charges payment (approximately 15-20% of the item value) before they make the delivery to your address. 

If you have not received any update from UPS when the Purolator Tracking turns to "Awaiting for Payment to be released", please contact Purolator using the Purolator tracking number to obtain an official UPS tracking number to move forward.


International Shipping

Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore (Shipment From Warehouse (Delivery in 2-3 weeks) Only):

  • Now offers a flat rate of $20 USD